Refund policy

At BUFAZI, we take great pride in the quality of our fragrances. If you are not completely satisfied with your purchase, we are here to help.

Returns

Due to hygiene and safety reasons, perfume products cannot be returned once opened or used.

We only accept returns if the product is:

To request a return, please contact us via email with your order number and reason for return.

Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your order.

Please include:

Once confirmed, we will arrange a replacement or refund.

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

We only replace items if they are defective, damaged, or incorrect.

If you have any questions about our Return & Refund Policy, please contact us at info@bufazi.co.za

Not sure which scent is for you? Try our Discovery Set.